Privacy Policy

Effective Date: 01/08/2025

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At Open Lab, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.

We collect personal information that is reasonably necessary for our business operations and to provide you with our film processing services. This may include:

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• Your name and contact details (such as email address, phone number)

• Payment and transaction details

• Information about the film or images you submit to us for processing

• Any communication you have with us via email, our website, or social media

• Website usage data (such as your browser type, pages visited, and IP address) via cookies and analytics tools

We use your personal information to:
 

• Provide film processing and related services

• Communicate with you about your orders, services, or inquiries

• Improve our website and customer experience

• Process payments and manage transactions

• Send occasional updates, if you have opted in to receive them
   

We do not sell, rent, or share your personal information with third parties for marketing purposes.

All customer information and digital files are stored securely. We use industry-standard safeguards to ensure the security of your data, including encryption and secure file storage systems.
 

Processed film scans are stored temporarily to allow for quality checks, re-downloads, or reprints. After a reasonable period (typically 30 days), files are deleted unless otherwise requested.
 

Physical film negatives are handled with care and can be returned to you upon request. If not collected within 30 days, we may dispose of them in the interests of managing space in the lab.

You have the right to:

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• Access the personal information we hold about you

• Request corrections to your information if it is inaccurate

• Withdraw your consent for us to use your data (where applicable)

• Request deletion of your data (subject to legal and operational requirements)
   

To make a request, please contact us at info@open-lab.com.au

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to collect non-personal information about how visitors use our site. This helps us improve functionality and user experience.

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You can manage your cookie preferences through your browser settings.

We may use third-party service providers to support our business (e.g., payment processors, cloud storage, web hosting). These providers only receive the information necessary to perform their services and are required to handle your data in compliance with privacy laws.

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the effective date listed at the top.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch at info@open-lab.com.au.